Helpdesk

No, the reference transmitter does not need to be declared on Sigfox Backend to work.  For information, the reference transmitter is available in the In...

Yes, the REPEATER does not distinguish a Sigfox product to another. It has been developed for all the products using Sigfox protocol operating on the RC1 zo...

The REPEATER, as all the products, must respect the radio regulations and so the Duty Cycle when it repeats frames. If too many frames are sent by the produ...

Duty Cycle respected by the REPEATER  The REPEATER, as all the products, must respect the radio regulations and so the Duty Cycle when it repeats frames...

Yes, since the 2.02 firmware version of the REPEATER, it is possible to send downlinks to the REPEATER. With those Downlinks, you can :  change the RE...

Use a compatible wire   If your REPEATER is not recognized by the app, verify that you are using a micro-USB wire that enable data transmission (OTG)....

The REPEATER has a dedicated app, called REPEATER App, that you can download for computer (Windows 10, 64 bits) or on an android smartphone.  

Follow the step to step process in the Repeater App  Verify the network coverage of the Repeater before its installation Verify the good reception of the ...

No, the REPEATER offers a repetition service for uplink frame and is not able to repeat downlinks frames to the devices.  

At the end of the installation, we advise you to connect to your  Backend Sigfox account  to verify that a [R xx%] appears next to the frame of your repeate...